Frequently Asked Questions (FAQs)
Got a question? We have collected your most frequently asked questions here. If you can’t see your question here, drop us a line on our Contact Page.
DELIVERY
How long does delivery take?
Your order is delivered to your shipping address within the next business day after it has been processed. For orders placed during the weekend, allow one business day for processing and one business day for delivery. Items ordered in the afternoon will not ship until the following business day.
How much does shipping cost?
Ireland & Northern Ireland
€5.95 excl. Vat – 10kg
€10.00 + VAT 10 – 25kg
Some products require individual packing – rate will apply automatically and may be higher than standard shipping rates.
Where is my order?
All orders placed on working days before 12 noon are shipped the same day. If your order has not yet reached you, please contact us – this will allow us to intervene with the courier company.
Can I check my order status?
Your order status can be checked at any time within your account. You will receive an email when your order has been despatched and details of our delivery timings can be found here.
Do you ship internationally?
No. Unfortunately we only deliver our goods within island of Ireland.
ACCOUNT
Do I have to setup an account?
No, setting up account is not required to make a purchase.
How to create new account?
Navigate to My Account page and click Register to start the process.
How do I sign in?
Simply navigate to My Account page and enter you username and password.
Can I cancel or amend my order?
In most circumstances it is not possible to change your order once you’ve placed it. We endeavour to ship all orders as quickly as possible, so if you need to change or cancel your order please contact us on 087 917 1545 between 9am and 5pm Monday to Friday. Our friendly customer services team will be able to advise you depending on the current order status.
RETURNS
I want to make a return - how to address the parcel?
Returns Address is:
Fix Assist LTD
86 Sarsfield Park
Esker North, Lucan
Co. Dublin, Ireland
K78 K6K4
How do I request a refund?
Please use our CONTACT FORM or call 0879171545
What is your Return Policy?
Navigate to our Return Policy Page for more details.
SERVICE & INSTALLATION
Do you provide service?
Yes. Our qualified team of service technicians will provide you with assistance in any situation – you do not have to worry that you will be left with damaged machines during the season.
I'm under warranty and my machine broke down.
In the event of a device failure: contact our service by phone: 0879171545
My Machine is no longer covered by warranty - what should I do if it breaks down??
We want all workshop equipment to work perfectly, bringing you continuous profit. If your machine has broken down contact our service by phone: 087 917 1545
Is assembly possible?
We cooperate with a qualified team of fitters who will professionally assemble the purchased devices in your workshop.
How to install it?
Information on the assembly of our machines can be found in the instruction manual of each of them. In order to ensure the highest quality of assembly, and thus the certainty of proper operation of the devices, we recommend assembly performed by our specialists.
PROMOTIONS
Do you offer promotions?
Yes. From time to time FIX-Assist offers special discounts on certain product or product ranges. To be eligable for promotions, please Sign-Up to our newsletter.
Do you offer discount codes?
Yes. Please Sign-up to our newsletter and stay tuned.
CONTACT
What is the best way to contact Fix-Assist?
The best way to contact us is through our Contact Form.
Can I give you feedback?
We welcome feedback on all aspects of our service and products, please complete the contact us form or leave you review on our Google Business Profile.